Airport Limo FAQ: Meet & Greet at Pearson, Delays and Bookings

Book online in about two minutes: enter your pick-up, drop-off, date, time and vehicle, and your flat rate appears instantly. You can also call +1 416-454-2360 or email contact@ritzlimo.ca, 24/7.

As far ahead as you like. Booking early guarantees your vehicle, especially for holidays and early-morning flights. For same-day trips, please call us.

Yes. Right after booking, you receive a confirmation email with your booking voucher, showing your pick-up details, vehicle and price. If it doesn't arrive within a few minutes, check your spam folder or call us.

Call +1 416-454-2360 or reply to your confirmation email with the new details. Changes are free when made at least [CHANGE NOTICE PERIOD] before pickup, subject to availability. If the change affects the route or vehicle, we'll confirm the new flat rate before updating your booking.

Yes. The price you see when you book is the price you pay. It never changes with traffic, weather, time of day or demand — there is no surge pricing.

Yes. All prices shown on our website include HST (13% in Ontario). There are no hidden fees added at the end. See our flat rates.

We accept [PAYMENT METHODS]. [CLIENT TO CONFIRM: when payment is taken — at booking or after the trip — and whether corporate invoicing is available.]

You can cancel free of charge up to 24 hours before your pickup time. If you prepaid, you receive a full refund to your original payment method within [REFUND TIMEFRAME]. Cancellations made less than 24 hours before pickup: [LATE CANCELLATION POLICY].

Your chauffeur waits at the arrivals exit of your terminal, after customs and baggage claim, holding a sign with your first and last name. See the Pearson meet and greet steps for each terminal. If you can't see them, call +1 416-454-2360 and we'll connect you right away.

Nothing changes for you. We track your flight and adjust your pickup time to your actual landing. There is no charge for flight delays.

For airport pickups, your chauffeur waits [FREE WAIT TIME] after your flight lands at no charge, giving you time to clear customs and collect your bags. For other pickups, we include [FREE WAIT TIME — NON-AIRPORT]. Additional waiting is billed at [WAIT RATE].

Yes. We serve Billy Bishop Toronto City Airport (YTZ) for both arrivals and departures. Your chauffeur meets you at [YTZ MEETING POINT], and we track your flight just as we do at Pearson.

We operate 24/7, so late-night and early-morning arrivals are no different. Your chauffeur will be waiting, and your flat rate stays the same at any hour.

Your chauffeur waits for you in the hotel lobby at your scheduled time.

Each vehicle in our fleet has a set capacity: the Sedan and First Class take up to 3 passengers and 3 bags, and the Elite Luxury SUV up to 6 passengers and 6 bags. Tell us about oversized items (skis, golf bags, strollers) when you book, so we can send the right vehicle.

Yes, free of charge. Please request them when booking. Infant seat: 10–13 kg (about 6–15 months). Child seat: 9–18 kg (about 9 months–4 years). Booster seat: 15–25 kg (about 4–11 years).

Our Elite Luxury SUV seats up to 6 passengers with 6 bags. For larger groups, we can send several vehicles together. Call us or request a quote with your numbers.

[CLIENT TO CONFIRM — pet policy.] Service animals are always welcome. Please mention any animal when booking so we can send a suitable vehicle.

Yes. Our entire fleet is commercially licensed and insured for passenger transport, and every chauffeur is screened and uniformed. Read more about Ritz Limo.

We are a pre-booked Toronto limo and chauffeur service, not a taxi. That means a fixed price agreed in advance, a professional chauffeur waiting for you, and a vehicle chosen for your trip.