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Terms & Policies

Last updated: [LAST UPDATED DATE]

  • Flat rate, no surge
  • Flight tracking
  • Licensed & insured
  • Free cancellation up to 24h

Bookings and confirmation

A booking is confirmed once you receive our confirmation email with a booking voucher. Please check the details and contact us right away if anything is incorrect.

Flat rates and taxes

Prices are flat rates that include HST. They do not change with traffic, weather, time of day or demand. Rates are based on the route, vehicle, number of passengers and luggage stated at booking; changes to these may change the price, which we will confirm before your trip. [CLIENT TO CONFIRM: extra stops, tolls, parking, gratuity.]

Cancellation and refunds

Cancellation is free up to 24 hours before the scheduled pickup time. Prepaid bookings cancelled in time are refunded in full to the original payment method within [REFUND TIMEFRAME]. Cancellations made less than 24 hours before pickup: [LATE CANCELLATION POLICY].

Flight delays and waiting time

We track flights and there is no charge for flight delays. Airport pickups include [FREE WAIT TIME] of free waiting after landing; other pickups include [FREE WAIT TIME — NON-AIRPORT]. Additional waiting is billed at [WAIT RATE].

Child seats

Child seats are free and must be requested when booking: infant seat (10–13 kg, 6–15 months), child seat (9–18 kg, 9 months–4 years) and booster seat (15–25 kg, 4–11 years).

Luggage and passengers

Please book a vehicle that fits your party and luggage. If the number of passengers or bags exceeds the vehicle's capacity, we may need to provide a larger vehicle at the applicable rate.

Conduct, liability and governing law

[CLIENT TO CONFIRM WITH LEGAL COUNSEL: passenger conduct, smoking, damage, lost items and limitation of liability.] These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there.